Last Updated: November 2026

In accordance with the Federal Law on Protection of Personal Data Held by Private Parties (Ley Federal de Protección de Datos Personales en Posesión de los Particulares) and other applicable regulations in Mexico, VEHM ADMINISTRATOR SA. DE CV., commercially known as Casana (“Casana,” “we,” “us,” or “our”), with address at Callejón de los Arizpe #304, Centro De San Pedro, San Pedro Garza García, Nuevo León, Mexico, is responsible for the collection, use, protection, and processing of your personal data.

This Privacy Notice explains how Casana collects and processes personal information through owncasana.com, our contact forms, advertising campaigns, digital communications, social media, and other interactions with prospective clients, owners, brokers, partners, and website visitors

1. Personal Data We Collect

Depending on how you interact with Casana, we may collect the following categories of personal information:

Contact and Identification Information

• Full name
• Email address
• Telephone number
• Country, city, or place of residence
• Preferred contact method

Information You Provide to Us

We may collect information voluntarily provided through:

• Contact forms
• Property inquiry forms
• Newsletter subscriptions
• WhatsApp conversations
• Email communications
• Social media messages
• Advertising lead forms
• Broker or partnership inquiries
• Event registrations
• Calls or meetings with our team

This may include information regarding your interest in Casana, second-home ownership, specific properties, preferred destinations, purchasing timeframe, or other information you choose to provide.

Website and Device Information

When you visit our website, certain information may be collected automatically, including:

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Referring website or source
• Date and time of visits
• Website interactions
• Advertising campaign attribution
• Cookies and similar identifiers

We do not intentionally request sensitive personal data through our website or advertising forms.

2. Purposes of Processing

Casana may process your personal data for the following primary purposes:

• Responding to inquiries and requests for information.
• Providing information regarding Casana, its ownership model, properties, services, and related opportunities.
• Contacting prospective clients who have requested information.
• Scheduling calls, meetings, presentations, or property visits.
• Providing brochures, property information, pricing, availability, or other requested materials.
• Managing relationships with prospective clients, owners, brokers, agents, strategic partners, and other business contacts.
• Following up on inquiries initiated through our website, WhatsApp, email, social media, advertising campaigns, or other communication channels.
• Managing and improving our website and digital services.
• Detecting and preventing fraudulent, unauthorized, or unlawful activity.
• Complying with applicable legal and regulatory obligations.

Secondary and Marketing Purposes

Subject to applicable law and your communication preferences, Casana may also use your information to:

• Send newsletters and editorial communications.
• Inform you about new Casana properties, destinations, events, partnerships, or updates.
• Send promotional or marketing communications.
• Create and analyze audiences for advertising campaigns.
• Measure the effectiveness of our advertising and marketing efforts.
• Personalize advertising and digital communications.
• Conduct remarketing or retargeting campaigns.
• Analyze website usage, audience behavior, and campaign performance.

You may request at any time that Casana stop using your personal information for secondary or marketing purposes by contacting us at info@owncasana.com or by using the unsubscribe or opt-out mechanisms available in our communications.

3. Advertising Platforms and Lead Generation

Casana may advertise through third-party platforms, including, but not limited to:

• Meta Platforms, including Facebook and Instagram
• Google
• LinkedIn
• Pinterest
• Other digital advertising, media, or lead-generation platforms

When you interact with a Casana advertisement, complete a lead form, visit our website after viewing an advertisement, or otherwise engage with our campaigns, certain information may be received by Casana or processed by the relevant advertising platform.

This information may be used for:

• Campaign measurement
• Attribution
• Conversion tracking
• Audience analysis
• Advertising optimization
• Remarketing or retargeting
• Creation of advertising audiences
• Understanding the performance of Casana’s marketing campaigns

These third-party platforms process information in accordance with their own privacy policies and terms.

4. Cookies, Pixels, Web Beacons, and Similar Technologies

Our website may use cookies, pixels, tags, web beacons, scripts, and similar technologies to operate the website, understand visitor behavior, measure advertising effectiveness, and improve the user experience.

These technologies may collect information such as:

• IP address
• Device and browser information
• Pages visited
• Referring URL
• Time and duration of visits
• Buttons or links clicked
• Advertising interactions
• Campaign identifiers
• Conversion events

Casana may use technologies provided by third parties such as:

• Google Analytics and Google Ads
• Meta Pixel and related Meta advertising technologies
• LinkedIn Insight Tag
• Other analytics, advertising, or website-performance providers

These technologies may enable Casana and the applicable providers to measure conversions, analyze website traffic, create audiences, and display advertising to users who previously interacted with Casana.

You may manage or disable non-essential cookies through the cookie settings available on our website, when applicable, as well as through your browser or device settings.

Disabling certain cookies may affect some website functionality.

5. Information Sharing and Data Transfers

Casana does not sell your personal information.

We may disclose or provide access to personal information to third parties that assist us in operating our business and providing our services, including:

• Website hosting and technology providers
• Customer relationship management (CRM) platforms
• Email and communication providers
• Advertising and analytics platforms
• Marketing service providers
• Property management and operational service providers
• Professional advisors
• Technology and cybersecurity providers
• Other service providers acting on our behalf

We may also disclose information where required by applicable law, regulation, legal process, competent authority, or where necessary to protect the rights, property, or safety of Casana, our clients, users, or third parties.

In the event of a corporate restructuring, merger, acquisition, financing, assignment, or sale of all or part of Casana’s business or assets, personal information may be transferred as part of the corresponding transaction, subject to applicable law.

Some service providers may process information outside Mexico. When applicable, Casana will handle such transfers in accordance with applicable data-protection requirements.

6. Communications

If you provide Casana with your email address, telephone number, or other contact information, we may communicate with you regarding inquiries you have submitted or our relationship with you.

Where permitted and subject to your preferences, communications may include:

• Email
• Telephone calls
• WhatsApp messages
• SMS or text messages
• Newsletters
• Marketing communications

You may opt out of promotional emails using the unsubscribe mechanism included in the applicable message.

For other marketing communications, you may request to stop receiving them by contacting us at info@owncasana.com.

Opting out of marketing communications will not prevent Casana from sending administrative, transactional, legal, or service-related communications when necessary.

7. ARCO Rights

You have the right to:

• Access your personal data and obtain information regarding how it is processed.
• Rectify inaccurate or incomplete personal data.
• Cancel your personal data when you consider that its processing is no longer necessary or appropriate, subject to applicable legal exceptions.
• Oppose the processing of your personal data for specific purposes.

These rights are commonly referred to as ARCO Rights.

To exercise any ARCO Right, please submit a request to:

Email: info@owncasana.com

Your request should include sufficient information to identify you and the right you wish to exercise, as well as any information reasonably necessary for Casana to locate the relevant personal data.

Casana will process requests in accordance with the procedures and time periods established by applicable Mexican law.

8. Limiting the Use or Disclosure of Your Personal Data

You may request at any time that Casana limit the use or disclosure of your personal information for marketing, advertising, or promotional purposes.

Requests may be submitted to:

info@owncasana.com

You may also use the unsubscribe options available in our emails or adjust cookie preferences through the tools available on our website.

9. Revocation of Consent

Where processing is based on your consent, you may revoke that consent by submitting a request to info@owncasana.com.

Revocation will not have retroactive effects and may be subject to legal or contractual limitations where applicable.

10. Data Security

Casana maintains reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, use, alteration, loss, disclosure, or destruction.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

11. Data Retention

Casana retains personal information only for the period reasonably necessary to fulfill the purposes described in this Privacy Notice, maintain appropriate business and legal records, comply with applicable obligations, resolve disputes, and enforce agreements.

Retention periods may vary depending on the nature of the information, the relationship with the data subject, and applicable legal requirements.

12. Third-Party Websites and Platforms

Our website or communications may contain links to third-party websites, social networks, advertising platforms, messaging services, or other external services.

Casana is not responsible for the privacy practices, security, or content of third-party services. We encourage users to review the privacy policies of any third-party platform they use.

13. Changes to This Privacy Notice

Casana may modify or update this Privacy Notice from time to time due to changes in applicable law, our business practices, technologies, services, advertising practices, or other circumstances.

Any material changes will be made available through owncasana.com or through another appropriate communication method.

The date of the most recent update will appear at the beginning of this Privacy Notice.

14. Contact

For questions regarding this Privacy Notice, the processing of your personal data, or the exercise of your privacy rights, please contact:

Casana
Legal entity: VEHM ADMINISTRATOR S.A. de C.V.
Address: Callejón de los Arizpe #304, Centro De San Pedro, San Pedro Garza García, Nuevo León, México
Email: info@owncasana.com
Website: owncasana.com